Nikan Hospital - Tehran - Iran - Green Award Certification

Description

Nikan Specialized and Sub-Specialized Hospital is located in the nice-weather Northeast of Tehran on the Iranian plateau with a beautiful view of the Alborz Mountain Range. Given the location, this hospital favors great accessibility to highways and also downtown and Imam Khomeini International Airport. Comfort and peace along with the state-of-the-art facilities, 60 rooms, and suites equipped with the most advanced air conditioning systems, advanced medical equipment, the most modern sound systems, telecommunication as well as internet access, and availability of news channels. All practitioners employed, facilities presented at this hospital, and also our endless endeavor is aimed at satisfying the customers and meeting the health and medical requirements of our respectable clients. Benefiting from university professors, well-reputed doctors in most medical and surgical fields including (but not limited to) laparoscopic surgeries, intervention and the use of state-of-the-art technology have made Nikan Hospital a medical center and healthcare brand in Iran and other countries in the region.

Also, in the first year of evolution, Nikan got the first rank in Accreditation and Patient safety and became the first private hospital in Iran to get the Green Award International certification at the Other Ways Institute International Conference in Berlin in 2014. Nikan continues its way on its predetermined path to reach its ultimate goals.

Active Beds: 147

Hospital Introduction

Nikan Specialized and Sub-specialized 150-bed Hospital is located in the nice-weather Northeast of Tehran on the Iranian plateau with a beautiful view of the Alborz Mountain Range. Given the location, this hospital favors great accessibility to highways and also downtown and Imam Khomeini International Airport. Comfort and peace along with the state-of-the-art facilities, suites equipped with the most advanced air conditioning systems, advanced medical equipment, the most modern sound systems, telecommunication as well as internet access, and availability of news channels. All practitioners employed, facilities presented at this hospital, and also our endless endeavor is aimed at satisfying the customers and meeting the health and medical requirements of our respectable clients. Benefiting from university professors, well-reputed doctors in most medical and surgical fields including (but not limited to) laparoscopic surgeries, intervention and the use of state-of-the-art technology has made Nikan Hospital a unique medical center.

Hospital History

From the 1990s the customer–oriented/patient–centered approach along with an increase in the quality of health service became the policy of the health system of our country.

This new and modern approach; in which the patient, the personnel, and the medical staff as well as the client were considered the center of services, attracted so many managers and became the basis for customer–oriented culture in hospitals. But lack of sources, strict and tough rules, and the bureaucratic structure of state hospitals made it really hard to train the medical staff and administrate such an approach. In the meantime, some physicians and managers of Milad Hospital who had experienced such a system and firmly believed in administrating this system decided to found a hospital, a hospital in which a patient is considered as a member of their family and will receive kind, different, and compassionate services. They found a hospital based on the tenderness of society, colleagues, and patients and named it ‘Nikan’. The field of the hospital was bought in the year 2005 and the construction lasted till 2010.

We began our desired and ideal health service on Jun, 27^th, 2011 when the first patient was hospitalized at Nikan. Also, in the first year of evaluation, Nikan got the first rank in Accreditation and Patient Safety and became the first private hospital in Iran to get the Green Award International certification at the Other Ways Institute international conference in Berlin in 2014. We continue our way on our pre-determined path to reach our ultimate goals.

Hospital Mission

Nikan Hospital to ease patients’ pain provides specialty safe and effective health services. These high-quality services are provided for patients regardless of their age, gender, race, skin color, religion, and social stature in minimum time.

Hospital Vision

We are aiming to become the first choice of Patients, Doctors, and Staff in Iran.

Hospital Values

Kindness and Sympathy
Patient-centeredness and Customer-orientation
Selfless service
Ethics
Quality and Safety Culture
Knowledge Orientation
Process Approach

Nikan Hospital Departments

Cardiovascular
Neurology
Urology
ENT
General Surgery
Psychology
Gastroenterology & Scopy
Maternal and Child Health
Emergency Ward
Specialty & Subspecialty clinics
Laboratory & Pathology
Radiology & Imaging Center

Central Operating Rooms

Room number 1: Equipped with an advanced laparoscopic system with the capability to capture and record all laparoscopic surgeries performed.
Room number 2: All general surgeries are performed in this room.
Room number 3: In this room, equipped with Craniotomy and an imaging microscope, all neurological surgeries are done.
Room number 4: In this room, all types of imaging (urology), including PCNL, TUL, TURP, etc. are done with the capability of imaging.
Room number 5: This room is equipped with an arthroscopic system and a CARM machine. In this room, all orthopedic surgeries including hip, knee replacement, arthroscopy, etc. are performed.
Room number 6: This room is equipped with a heat pump, a balloon pump, a heater-cooler, and an Electroconvulsive therapy device. In this open-heart surgery room, MVR-AVR-CAGB is performed.

In addition, there is an operating room in the emergency department for outpatient treatment and two operating rooms on the second floor to provide gynecological operations and render services to the patients in the hospital, which includes all the facilities needed for gynecological operation.

Angiopathy

Coronary angiography and bypass
Abdominal aorta and renal angiography
Digital subtraction angiography of head and neck
Vertebral artery angiography
Lower extremity angiography
Upper extremity angiography
Emergency angioplasty in acute myocardial infarction (primary PCI)
PCI coronary angioplasty
Mitral valve regurgitation non-surgical treatment (P.T.M.C)
Coronary angioplasty
Renal artery angioplasty
Carotid and vertebral artery angioplasty
Peripheral vascular angioplasty
Tricuspid valve, the pulmonary artery, and aorta valvuloplasty
Blocking PDA, ASD, PFO (heart wall defects blockage by non-surgical procedures)
Temporary pacing (temporary pacemaker)
Permanent pace and ICU implantation (single hole, two holes, and three holes)
Oximetry with determination of cardiac output and determination and oximetry of heart cavities.
ICD and pacemaker analysis and programming
Cerebral angioplasty (AVM-Embolization)

Delivery Room Services

Initial examination and diagnosis of all patients during labor and non-labor lead to childbirth, emergencies, and indication for hospitalization
Examination and preparation of patients with a diagnosis of incomplete abortion and transfer to the operating room
Measures related to the termination of pregnancies in IUFD cases based on physician’s instructions
Issue birth certificate
Training mothers, such as breastfeeding, health after childbirth
Photography & Videography services
Proximity of mother and newborn in recovery by midwifery
Breastfeeding, pregnancy, and childbirth preparation classes all week.
Control and manage normal labor patients as instructed by the doctor until two weeks after delivery
Preparation of patients for cesarean and take care of them until transition to the operating room
A midwife will be present in the operating room to determine the baby’s Apgar score and primary skin-to-skin contact between mother and the baby
Monitoring high-risk pregnant mothers and necessary cases as directed by the director
Performing NST and interpreting and informing it to the doctor for outpatient and hospitalized patients

Hospitalization Wards

Nikan Hospital has four standard hospitalization wards and five special hospitalization wards. Such wards enjoy special equipment and services including the Hospital Information Management System (HIS), the inter-ward coordinated system of pharmacy and all paraclinical units and hospitalization ward, an automatic system for delivery of blood products (PTS), patient monitoring, Wi-Fi internet in the VIP rooms and catering system. These units are equipped with a bed head console and automatically controlled beds.

It also enjoys complete equipment for ventilators, trolleys, syringe pumps, and infusion pumps, nurse call systems, stretchers for transfer of patients to the oxygen site, high international and national standards in the area of physical space, medical equipment, and technical experience personal are some of the advantages of all sections and units of the hospital.

ICU Ward Services

In this unit, we take care of all patients who have undergone major surgical procedures and thereafter one of their body organs or more has undergone dye’s function or acute change. Also, patients who need to breathe air with the device that is connected to the ventilator and patients whose cardiovascular status has been disrupted due to emergency and critical situations such as shock and severe bleeding or are in an unsustainable situation because of brain surgery. The anesthesia resident physicians are in the unit 24 hours a day and ICU specialists visit patients daily. ICU General has eight active fully equipped beds and also a fully equipped isolation bed with positive air pressure.

CCU Ward Services

CCU services include specialized care of patients with heart attacks and heart failure, post-angiographic and post-angioplasty care through radial and femoral arteries, post-operative care after open heart surgery and valve replacement surgery, post-operative care after implanting pacemaker and ICD.

ICU-OH Ward Services

Adult patients will be transferred to this ward after their open-heart surgery. Patient care in critical hours after surgery is provided in this ward.

Open-heart surgery such as CABG (coronary artery bypass graft)
Acquired valvular heart disease such as stenosis mitral regurgitation aortic stenosis
Ventricular septal/defect atrial septal defect
The removal of ventricular aneurysm
Septal myectomy (cardiomyopathy surgery)
Pericardiectomy
Tumor surgery
Cardiac tamponade
Intra-aortic balloon pump
Post PTCA PTMC PTPC
Post Eps ablation
Permanent pacemaker

NICU Ward Services

This was is in charge of hospitalizing infant newborns.

Infants with RDS respiratory problems
Premature infants
Conjugated infants
Neonates with surgical problems such as herniated diaphragm, atresia esophagus, meningocele, amphalocel, Hirschsprung, necrotizing enterocolitis, heart disease, blood infections, meconium aspiration, asphyxiation, pneumothorax, pneumonia, seizure, urinary tract infection, metabolic disease, cleft palate, cleft lip
Infants with congenital malformations (chromosomal, genetic)
Low birth weight
The 24-hour presence of a resident physician in this ward and the presence of a pediatrician in all deliveries are prominent features of this ward.

Postcath Ward Services

All patients after angiography, angioplasty, pacemaker implantation, etc., and Ablation are transferred to this ward. Specialized care all personnel working in this Ward are required to pass heart-specialized courses and an academic interview by the head of the department.

Hospital Wards

Sepid Ward

According to its vision and mission, Sepid ward in Nikan Hospital regards to human dignity with a safe and quality approach and welcomes dear patients from all over Iran and other countries all around the world by providing medical services with a focus on Internal medicine, Surgery, Neurosurgery, Urology, Obstetrics and Gynecology, Cardiovascular, Endocrinology, ENT, Orthopedic, etc. This ward with experienced doctors and nurses and also special medical facilities is considered a VIP and IPD ward of the hospital.

Sepand Ward

This ward is for various surgeries, including reconstructive surgery, cosmetic, orthopedic, neurosurgery, etc. Unique features and amnesties of this ward for Various Surgeries such as neurosurgery, orthopedic, and other surgical disciplines, as well as the presence of the best surgeons in Iran, have made this ward one of the most significant wards of patient hospitalization.

Sepehr Ward

In this ward nephrology, urology, orthopedic, and cacology patients are hospitalized and admitted. One room in this ward is dedicated to dialysis.

Setayesh Ward

Hospitalization of patients of cesarean and natural childbirth different types of gynecological surgery, prenatal care (pregnancy, complications of pregnancy, surgery during pregnancy), general surgery, laparoscopic, gynecology, plastic, ENT, pediatric (internal medicine and surgery). The child-friendly system is designed next to the NICU, neonatal ward, and women's operating room.

Neonatal Ward

This ward consists of three parts; POST NICU (infants that are transferred from NICU), infants (hospitalization of infants with minor diseases), and Nursery (healthy neonates). Patients hospitalized in this ward are patients with fever jaundice, infection diarrhea, and vomiting.

Daycare Ward

This ward of Nikan Hospital, with 8 beds, is modernized and equipped with experienced staff and is ready to provide health care to dear patients. This ward is intended for outpatient surgeries such as beauty, plastic, restorative, gynecology, urology, and radiology.

Acceptance of patient’s admission and carrying out of drug orders and patient tests.
Presenting preoperative preparations for all types of mentioned surgical procedures
Post-operative care until the patient’s discharge

Pediatric Ward

This ward consists of 8 icterus infants’ beds and 8 children’s beds, in which children who need surgery or medical treatment are hospitalized. Proficient and practical nurses who are trained and qualified in the care of children and infants are involved in taking care of children in this ward.

Outpatient Department

Specialized & sub-specialized clinics

The specialized and sub-specialized clinics of this center include ENT, Cardiopulmonary, Maxillofacial, Orthopedic (including knee and hand specialist), obstetrics and gynecology, general surgery, pediatrics, internal medicine and neurology, neurosurgery, dermatologist, urologist (kidney and urinary tract surgery), infectious diseases, rheumatology, internal medicine, vascular surgery, endocrinologist, gastroenterologist, pain specialist, hematology and oncology, psychiatry medicine and nutrition. This ward includes outpatient services, and visits, with the help of experienced doctors and specialists who are ready to provide services to respectable clients.

Cardiac Clinic: Echocardiography, echo-dobutamine stress, ECG and blood pressure Holter, ECG, exercise test, esophagus echo with anesthesia, carotid echo
Aesthetic Clinic: Gel and Botox, cosmetic surgeries (abdominoplasty, mammoplasty, prosthesis, etc.) localized weight loss, removing cellulitis, lipolysis
Internal Neurological Clinic: EEG, visual evoked potential and angiotensin receptor blockers (ABR-VEP), transcranial doppler (TCD), electromyography, and nerve conduction velocity (EMG-NCV)
Gynecology Clinic: Cryo; pap smear-health certificate-IUD insertion and removal
Audiology and ABR clinic

Emergency Room Services

The emergency department has 16 beds which are equipped with the latest medical engineering achievements. It includes separate CPR, isolated, ECG & emergency operating rooms. The unit with its experienced staff provides 24-hour services. There are 24-hour pediatric resident physicians, anesthesiologists, and cardiologists, & also there is an operating room for surgeries with anesthesia for all primary & vital activities in CPR & procedures necessary for PCI, traumatic injuries management, orthopedic procedures by specialized doctors, nursing services, a training package for patients who are discharged are provided in this department.

Gastroenterology Sub-specialized Department (Scopy)

This ward with its proficient doctors, experienced staff & the latest medical equipment such as endoscopy Olympus 180 series (NBT) provides 24-hour services.

Esophagus, stomach, & duodenum endoscopy
Colon colonoscopy
Complete check-up of upper & lower gastrointestinal system
Gallstone removal, sphincterotomy, & biliary stenting without surgery
Inserting balloon into the stomach for weight loss
Polypectomy
Esophagus, stomach, duodenum, & colon bleeding control
Full treatment of stomach, duodenum, & colon ulcers
Peg tube insertion
Flatulence upper & lower gastrointestinal system
Treatment of fatty liver
Liver biopsy
Treatment of esophageal varices by band ligation without surgery
Treatment of hemorrhoids by band ligation without surgery
Narrowing of the esophagus by balloon, dilation of the esophagus, achalasia without surgery
Treatment of duodenal stenosis by balloon, dilatation of the duodenum without surgery
Modern equipment of this ward along with proficient physicians & all procedures that are done through conscious sedation are significant privileges of our department

Para-Clinics

Department of laboratory and pathobiology Services

This unit is ready to provide all services for outpatients and inpatients 24 hours a day. In this ward all routine tests, specialty, and subspecialty, using the latest technology, along with the most experienced experts in pathology and laboratory medicine and technically experienced staff are done. Sampling, hematology, biochemistry, hormone studies, analysis of body fluids and urine analysis, parasitology, microbiology, pathology, blood bank, and molecular biology wards are ready to provide services.

Emergency routine and specialized tests
Specialized molecular biology test response on the day of the test
Pregnancy screening test, pap smear, HPV genotyping

Department of Comprehensive Imaging

CT Scan

3D scan of all body organs
CT angiography of the arteries and heart
Multisite CT-scan emotion device

Sonography

Ordinary ultrasounds including transrectal and transvaginal
NB, 3D, and 4D sonography (exclusive embryo sonography)
Image recovery using Leonardo upgrade software

Radiology

Digital radiography device DDRvx plus, Germany’s Siemens

Interventional services

Intervention biopsy in two types of vascular and nonvascular
Vascular interventions including embolization and angioplasty
Vascular intervention including biopsy, FNA, drainage abscess and cyst drainage, catheterization
OPG and mammography

Department of Nuclear Medicine Services

Cardiovascular services

Heart scan with thallium and MBI by GATED SPECT, SPECT for examination of ischemia and myocardial viability, radionuclide ventriculography in two ways: First pass and gated blood pool
All body bone scan

Kidney and urinary tract

DTPA scan, EC (transplanted kidney function check, urinary tract obstruction, separate determination of GFR for each kidney)
DMSA scan (examination of pyelonephritis and functional tissue of the kidney)
Kidney scan with and without captopril
Examination of urine reflexes from the bladder to the urethra
Scrotal scan (examination of testicular inflammation and tubing and epididymis)

Digestive System

Scan of gastrointestinal bleeding
Scan of liver and spleen – scan of lateral spleen
Hyda scan (examination of cholecystitis and biliary vesicles)
RBC scan to diagnose hepatic hemangiomas scan of Meckel’s Diverticulum
Gastric emptying scan (liquid and solid phase)
Scan of stomach reflux to the esophagus
Salivary gland scan

Endocrine

Scan of thyroid with Tecnizium
MIBG scan (pheochromocytoma and reuroblastoma)
Parathyroid scan to diagnose adenoma

Respiratory System

Scan lung prophylaxis for Embolus examination
Quantitative lung scan
DVT examination

Eyesight System

Tear duct scan
Eye scans for prosthetic examination and seclusion

Neurology

Brain scan with ECD, with and without acetazolamide to examine ischemia
Scan of the brain with thallium
Cisternography
Cerebrospinal fluid shunt

Oncology

Scan the whole body with octreotide (neuroendocrine tumors)
Whole body scan with alkaline DMSA (medullary thyroid carcinoma)
Scan of the entire body with 131-1 (thyroid tumors)
Scan of the whole body with MIBG
Scan of the entire body with thallium
Scan to determine the sentinel node and scan of the lymph nodes

Infection

Scan of the whole body with gallium
Scan of the entire body with UBI to check the infection

Treatment

Treatment of hyperthyroidism with radioactive iodine
Treatment of bone pain associated with metastasis
Radioisotope synovectomy

Department of Magnetic Resonance Imaging (MRI)

It is one of the safest types of imaging, in which the patient is put in the magnetic field, and images are created by sending radio sounds. The device used in Nikan Hospital is of the type 1.5 Tesla, the world’s first fully digital device and the world’s highest-ranking one. It can perform the following types of MRI for heavyweight patients.

Device Features

This device is capable of performing all specialized and super-specialized applications for all body organs with the highest quality of images.
MRI of the brain and the spine and the peripheral nervous system;
Angiography of all organs including brain-neck-aorta-kidneys and organs;
Complete MRI of the abdomen and pelvis for examination of the liver – gallbladder, kidneys and urinary tract, and pelvic gut anomalies;
MRI of the breast to examine vascular and pathological lesions;
MIR of the whole body for metastasis and tumors;
Prostate MRI to examine advanced lesions;
Spectroscopy of the whole body;
Tractography of the internal nerves of the brain;
MRI of the joints and ligaments

Department of Physiotherapy

The physiotherapy clinic has 5 VIP cabins. It is equipped with the most advanced electrotherapy and physical therapy devices and also proficient specialists provide services to patients in various medical fields such as orthopedics, neurology, rheumatology, cardiology, pediatrics, obstetrics and gynecology, respiratory tract, pelvic disorder, swallowing rehabilitation, and sport injuries. The wards and equipment of Nikan Physical Therapy Clinic include:

LASER (manufactured by Dutch Company, Enraf)
Shockwave (manufactured by English Company, BTL)
Electrical stimulation devices and combination unit (manufactured by Enraf, ITO Companies)
Magnetic field, magnet therapy (manufactured by Biomag)
Dry needling
Manual therapy
Exercise therapy
Obstetrics & Gynecology physiotherapy
Chest physical therapy
Specialized physiotherapy service at home

Pharmaceutical

This unit provides all patients medications including rare drugs as soon as possible for all departments. Also, outpatients can provide their medicines from hospital pharmacies.

In addition, offering skin and beauty advice, providing all cosmetic products, orthopedic products, and combination drugs, and delivering drugs to patients’ houses are other services this ward provides.

Ophthalmology Center

One of the healthcare departments the establishment of which is regarded as the turning point of Nikan Specialized Group in completing its health care services in northern Tehran is Nikan Ophthalmology Center. With about 1500 square meters of therapeutic space, this complex is located on 3 floors in front of Nikan Hospital. It has 6 operation rooms on the first and second floors for eye surgeries and one clinic for ophthalmology and optometry and eye para-clinical examinations. Besides, optic shop is located on the ground floor.

Ophthalmological Services

Perimetry

The perimetry method recognizes and solves visual disturbances caused by problems in the retina, optic nerve, and intracranial optic nerves. This test is used to diagnose ocular or neurological problems, the most important of which is increased intraocular pressure, “blackhead or glaucoma”, and spastic lesions of the optic nerve or increased cerebrospinal fluid pressure and optic neuritis.

OCT

This device is a kind of wave scanner used to create a retina image on a computer screen. In this method, the image is taken from various layers of the eye and the optic nerve. This method entails no complications for the patient.

Eye ultrasound

A scan: Used for measuring the anterior-posterior length of the eye as well as measuring the power of the intraocular lens to operate on cataracts.

B scan: Used to diagnose retinal detachments and vitreous or the presence of an external intraocular agent and also for examining the orbit. This technique is mostly used to examine the posterior structure of the eye when examination is hindered due to corneal surface opacity.

IOL master

The IOL MASTER measures eye biometry to calculate the power of intraocular lenses for use in cataract surgery.

Orbscan and Penta

This device measures the corneal topography, which is the corneal structure, including superficial strength, thickness, and shape of the interior and the posterior part of the cornea. This technique is one of the techniques that can evaluate the posterior part of the cornea.

Corneal pachymetry

Corneal pachymetry is an ultrasonic device that measures the thickness of the cornea in the center and 8 pints using ultrasound waves. Pre-LASIK examination is one of the applications of corneal pachymetry. Corneal pachymetry helps estimate the maximal thickness of the excimer laser during LASIK operation.

Topography

Corneal topography is a mapping of the curvature of the cornea. Corneal topography is aimed at determining the precise form of the cornea’s shape and strength. This is done using computer imaging technology. The computer software identifies the data as dots in different colors, indicating different elevations of the cornea.

Infertility Center (IVF)

The infertility center (IVF) is one of the main specialized wards of Nikan Hospital, where advanced services are rendered for the diagnosis and treatment of infertility by gynecologists with the most advanced medical technology. The IVF center located on the 6^th floor of Nikan clinic, opposite Nikan Hospital, is ready to serve the clients.

Gynecology Specialized Clinics

Fertility counseling, infertility treatment, and diagnosis as well as treatment of impotence: The advisory ward on fertility and infertility treatment is related to the Center’s Clinic. In this ward, gynecologists advise on individual health issues after examining the patient and correctly diagnosing the problem. Patient counseling is aimed at raising the awareness of clients regarding various types of infertility problems, as well as initially examining couples and their history, examining the clinical signs, and taking paraclinical measures (vaginal sonography, abdominal, sperm testing for couples, and hormonal tests for couples).

Infertility Counseling Clinic

This clinic merely serves to raise awareness among clients regarding infertility and preventative care against infertility. The consultants in this ward are required to address all inquirer questions about infertility.

Psychology & Counseling Clinics

The issues of infertility in many cases place a high emotional burden on families or even lead to the separation of couples. The existence of psychological and counseling clinics in infertility centers can greatly help the families’ mental relations during treatment.

IVF Center Operation Rooms

The infertility ward is equipped with 2 operation rooms on the 6^th floor. The clinic’s infertility operation rooms are equipped with the necessary equipment and facilities and enjoy proficient staff. This department is also equipped with a specialized laboratory for embryology and endrology. The Infertility Outpatient operations and other gynecological operations are carried out and, top services are rendered in cooperation with specialists as well as other personnel.

Infertility Department Services

Infertility treatment by PRP method
In vitro fertilization (IVF), microinjection, oocyte donation, embryo donation;
Embryo freeze, ovule freeze, sperm freeze;
Infertility treatment by lymphocyte therapy;
Intrauterine Sperm Injection (IUI), Gender Selection;
Fetal genetic defects (PGD);
Laparoscopy and hysteroscopy;
Cerclage for treating cervical failure;
Specialized bank for egg, sperm, and embryo: Embryo laboratory hatching;
Amniocentesis and CVS, diagnostic curettage.

IPD

International Patients Department (IPD)

The Hospital’s International Patient Department (IPD) is composed of proficient experts and experienced doctors mastering international languages, providing 24-hour medical services to international patients.
The presence of fluent Arabic and English resident interpreters at this center has facilitated the treatment processes from the moment of entry to the country until discharge and return to the country of origin so that there is no communication problem in this area.
IPD chief expert is responsible for coordinating the way international patients attend the hospital. To facilitate the provision of services, the presence of a VIP/CIP expert at the hospital has been able to give the department good opportunities and conditions.
Creating a patient-centered living space in the hospital is one of the competitive advantages of the Nikan Hospital. The main measures taken in this department include the equipment of hospitalization wards with international visual and written media, setting up welcome stands in the language of the patient, the existence of the patient’s national flag, the provision of a food menu based on the nationality of the patient in Arabic or English and the possibility of serving international dishes and the possibility of exchanging international currencies to Rial in the hospital.
To lessen the housing and travel concerns of patients and their companions, establishing a framework for cooperation with various hotels in various categories of formalities, the possibility of obtaining or extending visas, reservation of travel tickets on all air, land, and maritime routes and taking the advantage of Tehran tours have been considered.
Depending on the patient’s condition and, if desired, they can be accompanied from the airport to the hospital and vice versa by the specialist medical staff.
Translation of all the documents and forms of the hospital into two Arabic and English languages has been an important step in protecting the rights of patients. In this regard, conducting daily surveys of international patients through various techniques (international questionnaire-interviewing or emailing to the hospital) and corrective actions in the shortest possible time have been effective in clarifying the rights of patients.
The IPD doctor’s daily visits for all international patients in the hospital and the proficient and experienced team of doctors in this area are one of the pillars of patients’ trust in Nikan Hospital.
The issuance of bills in English along with the Medical Report at the time of discharge, has reassured patients to continue treatment in this center.